Your privacy is our priority. This document clearly explains how ecwon collects, processes, stores, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. We are committed to full transparency in every aspect of data management.
Ecwon ("we", "our platform") operates as a trusted online betting platform in Malaysia. We take the protection of every piece of personal information you share with us extremely seriously, ensuring it is safeguarded to the highest standard and used responsibly.
This Privacy Policy applies to all users of the ecwon platform — whether accessed via the website at ecwon.bet or the ecwon mobile app. By registering an account or using any of our services, you agree that you have read, understood, and accepted the terms set out in this Privacy Policy.
If you do not agree with any part of this Privacy Policy, please discontinue use of the platform and contact our team to assist you with closing your account and ensuring your data is managed according to your preferences.
Depending on how you interact with the ecwon platform, we may collect the following categories of data:
| Data Category | Sample Information | Requirements |
|---|---|---|
| Identity | Full name, date of birth, gender, identification number | Mandatory (KYC) |
| Contact | Email address, phone number, residential address | Mandatory |
| Finance | Bank account number, digital wallet information, transaction records | Mandatory |
| Technical | IP address, device type, operating system, web browser | Automatic |
| Usage | Gaming history, wagering habits, login times | Automatic |
| Communication | Live chat records, support emails, user feedback | Where applicable |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as religious beliefs, political views, or medical records unless specifically required for our responsible gaming programme with your explicit consent.
Ecwon collects your personal data through several key channels:
Ecwon uses the personal data collected for the following clearly identified purposes:
Ecwon will not use your personal data for any purpose beyond those stated above without first obtaining your explicit consent.
Ecwon takes an extremely cautious approach to sharing users' personal data. We do not sell, rent, or trade your personal data to any party for commercial gain. Data sharing only occurs in the following situations:
Ecwon invests seriously in security infrastructure to ensure your personal data is always protected against unauthorised access, loss, or unintended disclosure. The key security measures we implement are as follows:
While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. We encourage users to also take their own protective measures, such as using a strong password and not sharing their login credentials.
Ecwon uses cookies and similar tracking technologies to enhance the user experience and analyse platform performance. There are several types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality or your experience on the ecwon platform.
As an ecwon user in Malaysia, you have rights protected under PDPA 2010. ecwon is committed to ensuring you can exercise these rights with ease:
You have the right to request a copy of the personal data we hold about you at any time through our support channels.
If your data is inaccurate or outdated, you may request a correction and we will update it within 14 business days.
You may request the deletion of your personal data, subject to the legal data retention obligations binding on ecwon.
You have the right to object to the processing of your data for specific purposes such as direct marketing at any time.
You may request your data in a machine-readable format for transfer to another service provider, subject to our discretion.
You may withdraw consent to data processing at any time, though this may affect our ability to provide the full range of services.
Ecwon retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.
Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.
Ecwon reserves the right to amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Where material changes occur, we will notify users via:
Continued use of the ecwon platform after any amendments take effect constitutes acceptance of the revised terms. We encourage you to review this page periodically to stay informed of how we protect your information.
If you have any questions, concerns, or complaints regarding ecwon's Privacy Policy or how we handle your personal data, please contact us through the following channels:
The ecwon privacy team will process all enquiries within 14 business days. For more complex issues, we will keep you informed of the case progress within the same timeframe.
Behind every policy we set is a genuine commitment to keeping your data safe and managed with full integrity.
All data flowing between your device and ecwon's servers is protected with 256-bit SSL encryption. Your financial information and identity documents are stored in fully encrypted form within secure data centres.
Ecwon operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). Every data collection and usage process has been reviewed to ensure complete adherence to local laws.
Ecwon has never sold and will never sell users' personal data to any third party for commercial purposes. Your data belongs to you — we only use it to deliver the best possible service to you.
Ecwon's systems and infrastructure undergo independent security testing on a regular basis. Any identified vulnerabilities are addressed promptly to ensure user data protection remains at the highest level at all times.
You have full control over your data. Through your ecwon account settings, you can manage your privacy preferences, request access to your data, and easily submit deletion requests via our support channels.
The ecwon privacy and support team is available to handle personal data enquiries at all times. All privacy-related requests are processed within 14 business days with transparent status updates provided to you.
With a clear privacy policy and industry-standard data protection in place, you can enjoy your wagering experience on ecwon with complete peace of mind. Register today and experience the difference of a platform that truly puts user security first.